The Customer is granted the right to withdraw from the order within seven working days from receipt of the same, as stated in Article 44 of Law 7/1996, of 15 January, on the Regulation of Retail Trade.
To do so, you must inform Bodegas Estraunza, filling in the withdrawal or revocation document that accompanies the delivery note, in such a way that the withdrawal is recorded and sending it by e-mail to Bodegas Estraunza’s Customer Service Department firstname.lastname@example.org or by telephone call to the following number: 94 421 59 36.
Once the notification of withdrawal has been made, Bodegas Estraunza will respond to the request indicating how to return the product. Said return will be made within 7 days from the notification to Bodegas Estraunza of the return procedure. The expenses incurred will be borne by the Customer. The withdrawal form and a copy of the delivery note or invoice will be sent with the product.
When the Customer has exercised the right of withdrawal or termination, Bodegas Estraunza shall be obliged to refund the sums paid by the Customer. The sums shall be returned as soon as possible and in any case within the legally stipulated time limit.
The right of withdrawal cannot be exercised in the event that the product is not returned in its original packaging and when the product is not in perfect condition. Any withdrawal rights outside the stipulated period of time will also not be taken into account.
SERIOUS BREAKAGE OR DAMAGE
If, at the time of delivery, it is clearly visible and unambiguously apparent, without the need to handle the packaging or the product’s own shipping packages, that a product has defects caused by transport damage or is found, in the same way, an error in the product received, you must fill in the withdrawal form that accompanies the delivery note and send it by post to Bodegas Estraunza at the above address.
In this case, Bodegas Estraunza will deliver to the user another product equal to the one purchased, collecting the defective one when delivering the new product, Bodegas Estraunza assuming the costs of this management. In the event that the Customer has chosen to return the money, the latter must indicate on the withdrawal form the holder and the account number in which he wants the corresponding amount to be paid. The amount will be refunded within the legally set time frame.